![]() We would also charge your card if there are outstanding items on your bill after you’ve left the venue.In the event of deliberate and/or malicious damage to, or theft of The Hatter’s property, caused by any member of your party, we reserve the right to charge your card in full for any costs incurred for repair and/or replacement.If you turn up with less than your booked number of people we reserve the right to charge you a partial “no show” fee or implement our minimum room hire rates.If you don’t turn up at The Mad Hatter at or near the specified time we reserve the right to charge you a £42 “no show” fee.Cancellation fees may still apply if rescheduled within a week of your visit. To avoid a cancellation fee you may amend the time or date of your booking by emailing us at to reschedule. To deter guests from booking multiple times and dates while they decide which time they’d like, a £10 cancellation fee will apply to cancellations made 8+ days from your booking.24 hours from event, £42 cancellation fee (per room cancelled).Within 7 days of the event, £30 cancellation fee (per room cancelled).You can cancel the booking via the cancellation link below. ![]() These are held on a secure server and cannot be read by anyone at The Hatter, though we can still process charges in line with our cancellation and fees policy as outlined below. When you make a booking you will be asked to enter your credit card details before your room can be reserved.We reserve the right to cancel your booking if we are unable to provide the service to you.If you turn up late we reserve the right to give away your room, although we will always endeavour to accommodate you at a later time if possible.On Saturdays only, The Hatter has an over 21s policy past 8pm, including in the karaoke rooms. Under 18 year olds will be turned away and may still be charged in full for room hire. Unfortunately we are not able to welcome younger guests unless by prior agreement. By booking, you agree that all guests in your party are aged 18 or over and will be able to provide valid ID upon arrival.If you’re expecting more than 16 guests please email us. You may only book one karaoke room at a time using our online booking system. ![]() If you would like to pay in advance please email us.
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